Lead Product Manager Consumer ICS

At a glance

Embark on an exciting journey as Lead Product Manager Consumer within International Card Services (ICS) a 100% subsidiary of ABN AMRO Bank N.V., steering the evolution of charge cards (deferring debit) and credit (transaction-based lending products) in a fast-paced market. Utilize your expertise to craft strategic solutions that respond to technological, legislative, and consumer shifts. Collaborate with diverse stakeholders to redefine product excellence and achieve long-term sustainability and compliance goals.

Your job

Customer and market behavior, technology and new legislation and regulations are constantly changing for Credit cards. As Lead Product Manager Consumer, your challenge is to respond quickly and adequately to these changes in this dynamic environment for the Charge card (deferred debit) product and the credit (transaction-based lending) products. You will do this by supporting a Product strategy and translating product and process adjustments and improvements into end-to-end solutions that match these developments for both the charge card as the credit products. As Lead Product Manager Consumer, you report directly to the Head of Products.
In your role as Lead Product Manager Consumer, you are responsible for the Charge card product and credit product:  

• (Continued) development of a broad and complex product (portfolio). 
• Leading organization-wide programs and building a broad stakeholder field up to MT and external parties. 
• Translate product and process adjustments and improvements into end-to-end solutions that align with these developments for the credit product or payment card product.  
• Provide insight into the (credit) product in terms of performance, quality and efficiency (in the case of credits, also in phase-out).
• Creating support among stakeholders for implementing activities in the field of credits or payments.
• Determining the vision, goal, direction and strategy for the Transaction Based Lending (TBL) credit product or for payment products and monitoring progress.
• Initiating and assessing new initiatives in the credit domain and payment domain.
• Ensuring that a new (credit) product is built and managed in the correct context and design to meet customer wishes and (compliance) requirements.
• Regularly presenting updates and communicate “the credit product reduction-build-up roadmap” or “the product roadmap”.

Lead specific:

• Point of contact (SPOC) for all activities within Consumer Products.
• Together with Head of Products, determines the priorities/backlog of Consumer Products (payments and credits) and monitor the progress of the episodes/epics allocated to Consumer Products.
• Point of contact for the Consumer segment lead at Sales & Marketing.

Key challenges and desired outcomes:

• Meet the ICS Path to Green ambition to manage a fully compliant charge card and lending product. 
• Reaching a sustainable long term financial performance by improving our cost/income ratio for the charge card and lending product. 
• Redesign and optimize the Consumer product portfolio (suite) to meet today's customer demands.

Your work environment

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license with DNB and AFM. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products. Our credit cards can be used Worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery. 
Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: a solid reason to choose ICS. 
In our view, reliability, security, and carefree payment should go hand in hand. We unburden our customers when it comes to payment solutions. And offer them the opportunity for carefree payments everywhere. In this way we contribute to a safer society and increase confidence in our financial institutions.
The culture within ICS can be described as family-oriented, helpful, people-oriented, and service-oriented. Service is in the genes.

Your profile

Ideal experience  

• Work and reason at university level and have more than 10 years’ experience of inspiring and developing expert teams. 
• A proven track record within Product Management for predominantly Payments and to an extent Credit, in developing new products and building product strategies. 
• Excellent verbal and written skills, both in Dutch and English).
• Having a growth and entrepreneurial mindset.
• Having strong stakeholder management skills. 

Specific knowledge

• Knowledge and experience with the three lines of defense risk management model. 
• Knowledge of card payments, loans and credit risk. 
• Knowledge of actual and (inter)national financial markets, regulators and legislators. 

Leadership attributes

• Encourages and leads the team to challenge the status quo.  
• Deals with ambiguity by effectively setting priorities, balancing the short and the long term. 
• Generates excitement for and encourage commitment to, the team’s mission. 
• Periodically reviews team progress against plans, focuses attention beyond the project to the full year or more.
   

Collaborating and influencing  

• Ability to reflect on own performance and behavior. 
• Periodically reviews team progress against plans, focuses attention beyond the project to the full year or more.
• Persuading influential people to arrange for action to be taken with respect to identified values.
• Demonstrates ownership by taking responsibility for one's actions, decisions, and their consequences, demonstrating accountability and commitment towards achieving goals or resolving issues.

We offer

We are offering you the opportunity to be the best you can be and lots of room to grow personally and professionally, the opportunity to pro-actively work on your vitality and fitness. We also offer you a great atmosphere with enthusiastic and driven colleagues and the chance to be in the middle of a large organisational transformation. On top of that we offer you: 

• The gross monthly salary (min. Eur. 7.896 - max. Eur. 11.270) is based on a 36-hour work week, including vacation pay and Benefit Budget. A 40-hour work week is also possible. Salary (scale) is based on the knowledge, experience and potential you bring.
• The benefit budget is 11% of your salary. The benefit budget allows you to acquire additional employment benefits.
• If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development budget of EUR 1,000 per year, which you can accumulate up to EUR 3,000. 
• Possibility to work from home (in consultation with your team and depending on your 
• An annual public transport pass with free public transportation throughout the Netherlands. 
• An excellent pension scheme.

Interested?

Please apply to this vacancy online and include your resume and motivation letter. If you want to know more about this vacancy? Please contact Jelle Dekkers (jelle.dekkers@icscards.nl). Let’s connect!