Head of IT Services

Are you contributing to the future of payments?

In the role of Head of IT Services, you are responsible for working with your team of IT professionals to make a distinctive contribution to fulfilling our promise to our customers: delivering reliable and future-proof payment solutions. You also ensure that your team provides all CCV employees with up-to-date solutions. All of this is carried out within the frameworks of law and regulations, reflecting our unique role in the market. You are therefore responsible for developing our IT policy and overseeing its daily implementation. Let’s unlock the power of payment. Together!

What is your role as Head of IT Services at CCV?

As Head of IT Services, you are responsible for developing and implementing tactical IT policies within the IT Services department. Leading a team of managers, leads and IT professionals in the Netherlands, Germany and Belgium, you are responsible for both daily operational management and strategic development. You make decisions in the areas of ICT, automation, security and system management within the framework of the approved policies, ensuring seamless integration and operations of IT solutions across the entire organization. Occasional limited (international) travel to other locations is included in this position. In your day-to-day work, you are responsible for adequately managing the risks in your processes and enhancing a risk culture in which employees understand their role when it comes to protecting CCV for unwanted risk exposure.

Tasks and responsibilities:

• Advising the CTIO on analyses of daily operations and international developments.
• Leading the operational teams and coordinating the work processes within the department.
• Managing in close cooperation with Team Managers and Leads:
  • the technological infrastructure regarding office automation and the transaction domain hosted on-premiss and cloud;
  • the 24/7 Monitoring & support team;
  • the Application Management team.
• Sponsor of some large projects with significant ICT share. Examples include the migration of several ERP systems to Microsoft Dynamics and a Datacenter relocation
• Responsibility for several implementation and innovation projects
• Sets KPIs and SLAs and reports on IT presentations and risks
• Aligns IT strategy with business objectives
• Ensuring the continuity, quality and security of automated information systems and compliance with established security standards
• Managing the department’s budget and preparing a clear and accurate periodic management reporting
• Encouraging knowledge sharing, creativity, talent development and initiatives within the team
• Keeping abreast of new IT related developments and future prospects
• Maintaining contact with internal departments and external suppliers to optimize collaboration and improve performance
• Sufficient IT knowledge in house to also challenge teams operationally and take decisions based on that knowledge
• In your day-to-day work you are responsible for adequately managing the risks in your processes and enhancing a risk culture in which employees understand their role when it comes to protecting CCV for unwanted risk exposure.

Your profile

In this role, you’ll bring a hands-on and result oriented personality that drives success, coupled with strong leadership and people management skills. As a connector, you’ll foster collaboration across teams, using your empathetic approach to build strong relationships. Your analytical mindset, paired with self-reflection, will guide informed decision making and effective revenue management. With a collaborative approach, you’ll help to create a dynamic environment where everyone works together toward shared goals. Able to maintain the overview in a sometimes tense environment with a lot going on.

• Master’s degree or other relevant advanced degree and relevant certifications.
• Over 10 years of experience in a similar role, in a similar industry and experience in working in an 24/7 mission critical IT-surrounding and managing application and infrastructure
• A good strategic overview in which you combine the different areas and help the organization make choices in portfolio, projects and architecture
• Good knowledge of ICT, automation and system administration, and experience with project management
• Communication skills in English in word and writing and knowledge of cross-cultural business practices. Knowledge of Dutch and German is an advantage
• Experience of leading developing and managing high-performance teams and familiar with a 3 lines organizational setup

Your new work environment

At CCV, we are continually working on innovative payment solutions. There’s a good chance you’ll interact with us every day when making a payment! Our clients range from small entrepreneurs to large business, and every day we proudly facilitate millions of transactions. To achieve this, we collaborate, maintain reliability, and embrace the latest developments. This is reflected in your new work environment: we are ambitious, forward-looking, open, and collegial.

Apply now

Are you enthusiastic about this vacancy? Then we would like to receive your resume and motivation. Send them to us via the application button below. Do not wait too long. The vacancy will close as soon as we have found the right candidate.

For more information, please contact Kirsten Sturm from Recruitment at +31 (0)6 – 57208780 or via k.sturm@ccv.eu.

Please note: As a payment service provider, we are obliged to screen you. Therefore, you will go through a screening procedure.

Acquisition based on this vacancy is not appreciated.